PURPOSE OF THIS POLICY
COLLECTION OF PERSONAL INFORMATION
The kinds of personal information collected by JKTech include contact details, transactional information, financial information, and marketing information generally. For job applications or potential sub-consultants, details on education and work history are also collected. This personal information is collected in a variety of ways, such as by mail, telephone, email, Internet and intranet access, personal contact, and through business activities and events. At or before the time of collecting your personal information JKTech will take reasonable steps to make you aware:
STORAGE AND SECURITY OF INFORMATION
DISCLOSURE TO THIRD PARTIES
HOW TO ACCESS PERSONAL INFORMATION ABOUT YOU?
SECURITY AND QUALITY
If you have provided us with personal information you have a right to make a complaint, have it investigated and dealt with under this policy.
What is a privacy complaint?
1. How personal information is collected;
What do I do if I have a complaint about privacy practices?
All complaints will be logged on a database/complaints register. Usually your normal contact person with JKTech will be the proper person to discuss or resolve your complaint, however, if your privacy complaint is not resolved the matter will then be referred to the Privacy Officer, and then if necessary, the Managing Director.
You may complain orally or in writing to:
+61 7 3365 5842
+61 7 3365 5900
1. Request further information and investigation: Your initial contact may request further information from you. You should be prepared to give as many details as possible including details of any relevant dates and documentation. This will enable the contact to investigate the complaint and determine an appropriate and useful solution. All details provided will be kept confidential.
The complaint will be investigated. JKTech will try to do so as soon as possible. It may be necessary to contact others in order to proceed with the investigation.
2. Discuss options: We will discuss options for resolution and if you have suggestions about how the matter might be resolved you should discuss these with your contact. The contact could also suggest other solutions or give examples of how the personal information can be revised or stored in a different way.
3. Refer to Managing Director: If your complaint is not resolved at the local level, it will be referred to the MD. The MD will be provided with the history and may discuss the complaint with the employees, or other parties that are involved.
4. Resolution: You will be informed of the outcome and the reasons for the decision. If this does not resolve the complaint, the matter will be referred to a mutually agreed intermediary.
5. If after the above steps have been followed you are still dissatisfied with the outcome you may refer the complaint to the federal Office of the Privacy Commissioner.